Terms & Conditions

Legal Terms & Policies

These Terms & Conditions govern the use of the Bluegrass Hemp Oil website, online ordering, customer communications, product availability, payment, delivery, damaged-shipment reporting, SMS/text messaging, and return limitations.

Important product and return notice: Bluegrass Hemp Oil products are not intended to diagnose, treat, cure, or prevent any disease. We do not accept returned products except for products damaged in shipment and reported immediately at the time of arrival.

Terms Summary

This summary is provided for convenience only. The full Terms & Conditions below control.

  • No medical claims: Products are not sold as medical treatments, and individual outcomes are not guaranteed.

  • Limited returns: Returns are not accepted except for products damaged in shipment and reported immediately upon arrival.

  • SMS Messaging: Opting into text alerts is voluntary. Message & data rates may apply. Reply STOP to cancel at any time.

  • Customer responsibility: Customers should review orders, shipping addresses, labels, product information, and applicable safety questions before purchase.

1. ACCEPTANCE OF TERMS

Kentucky Cannabis Company, LLC, d/b/a Bluegrass Hemp Oil (referred to as “Company,” “us,” or “we”), provides the bluegrasshempoil.com website (https://bluegrasshempoil.com) (the “Site”) subject to your compliance with the following Terms and Conditions of Use (“Terms”), as well as any other written agreement(s) between us andyou.

We reserve the right to change these Terms from time to time with or without notice to you. You acknowledge and agree that it is your responsibility to periodically review this Site and these Terms. Your continued use of this Site after such modifications will constitute acknowledgement and acceptance of the modified Terms.

As used in these Terms, references to our “Affiliates” include our owners, licensees, assigns, subsidiaries, affiliated companies, officers, directors, suppliers, partners, sponsors, advertisers, and includes (without limitation) all parties involved in creating, producing, and/or delivering this Site and/or contents available on this Site.

BY USING THIS SITE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, PLEASE EXIT THE SITE. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THIS SITE, PRODUCTS, OR THESE TERMS IS TO CEASE USING THE SITE AND/OR THOSE PARTICULAR PRODUCTS.

2. SITE AVAILABILITY & USE

Temporary Interruptions: You understand and agree that temporary interruptions of the Site may occur as normal events that are out of our control.

Site Use: You may not use the Site if you are under the age of 18.

3. SITE CONDUCT, POSTING POLICIES & THIRD-PARTY WEBSITES

User-Created Content Guidelines: Your use of the Site is subject to all applicable laws and regulations, and you are solely responsible for any comments, reviews, or posts you leave on the Site, including inquiries and comments sent directly to Company. By posting information on the Site, or by otherwise using any communications service or other interactive service available on the Site, you agree that you will not post comments, messages, links, code, or other information that:

  1. Is unlawful, threatening, abusive, harassing, defamatory, deceptive, fraudulent, tortious, invasive of another’s privacy, or includes graphic descriptions of sexual or violent content;

  2. Victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability;

  3. Infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party;

  4. Consists of unsolicited advertising, junk or bulk email (also known as“spam”), chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling;

  5. Contains any form of malicious code, files, or programs that are designedor intended to disrupt, damage, or limit the functionality of any software, hardware, or telecommunications equipment or otherwise causes damage, or allows you to obtain unauthorized access to any data or other information of any third party;

  6. Breaches the security of, compromises, or otherwise allows access to secured, protected, or inaccessible areas of this Site, or attempts to gain access to another network or server via your account on this Site;

  7. Impersonates any person or entity, including any of our employees or representatives.

No Endorsement: Company neither endorses nor assumes any liability for any material uploaded or submitted by users on any part of the Site. Although we do not pre-screen, police, or monitor comments posted on the Site, we and our agents reserve the right to remove any and all postings that we feel do not comply with these Terms and any other rules of user conduct for our Site, or are otherwise harmful, objectionable, or inaccurate. We are not responsible for any failure or delay in removing such postings.

Third-Party Sites and Information: This Site may redirect or link to other websites on the Internet, or may otherwise include references to information, products, or services made available by unaffiliated third parties. While we make every effort to work with trusted, reputable providers, from time to time such sites may contain information, material, or policies that some may find inappropriate or personally objectionable. You understand that we are not responsible for the accuracy, completeness, decency, or legality of content hosted by third-party websites, nor are we responsible for errors or omissions in any references made on those websites. The inclusion of such a link or reference is provided merely as a convenience and does not imply endorsement of, or association with, the Site or party by us, or any warranty of any kind, either express or implied.

Promotions: From time to time, this Site may include advertisements offered by third parties. You may enter into correspondence with or participate in promotions of the advertisers showing their products onthis site. Any such correspondence or promotions, including the delivery of and the payment for goods and services by those third parties, and any other terms, conditions, warranties, or representations associated therewith, are solely between you and the advertiser. We assume no liability, obligation, or responsibility for any part of any such correspondence or promotion.

4. COMPANY INTELLECTUAL PROPERTY

Content: For purposes of these Terms, “content” is defined as any information, communications, software, published works, photos, video, graphics, music, sounds, or other material that can be viewed by users on our Site and is owned by Company or its Affiliates.

Ownership of Content: By accepting these Terms, you agree that all content presented to you on this Site is protected by any and all intellectual property and/or other proprietary rights available within the United States, and is the sole property of Company or its Affiliates.

The following are trademarks or service marks (registered or unregistered) of Company: BLUEGRASS HEMP OIL, BHO, FEEL BETTER. LIVE BETTER, GENESIS BLEND. Company and its Affiliates may own additional trademarks or service marks not listed here. All custom graphics, icons, logos, and service names are trademarks or service marks (registered or unregistered) of Company or its Affiliates. All other trademarks or service marks are property of their respective owners. Nothing in these Terms of Use grants you any right to use any trademark, service mark, logo, and/or the name of Company or its Affiliates.

Limitations on Use of Content: Except for a single copy made for personal use, you may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any content from this Site in any form or by any means whatsoever without prior written permission from us. Any unauthorized use of Site content violates our intellectual property interests and could result in criminal or civil penalties.

No Warranty for Third-Party Infringement: Neither we nor our Affiliates warrant or represent that your use of materials displayed on, or obtained through, this Site will not infringe the rights of third parties.

5. CONTENT YOU CREATE

Your Intellectual Property Rights: Subject to our Privacy Policy (https://bluegrasshempoil.com/privacy-policy/), any communication or material that you transmit to this Site or to us, whether by email or other means, for any reason, will be treated as non-confidential and non-proprietary user content (“User Content”). While you retain all rights to the User Content, you grant us (including our employees and Affiliates), a non-exclusive, paid-up, royalty-free, perpetual, and worldwide right to copy, distribute, display, publish, translate, adapt, modify, and otherwise use the User Content for any purpose whatsoever, regardless of the form or medium in which it is used.

We respect the intellectual property rights of others, and we ask you to do the same. In instances where we are notified of alleged infringing Company or User Content through our Designated Agent, a decision may be made to remove access or disable access to such materials, in compliance with the safe harbor provisions of the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512(c). Repeat infringers may have their accounts revoked or otherwise lose access to this Site.

If you believe that your or someone else’s copyright has been infringed by Company or User Content provided on this Site, you should send notification to our Designated Agent immediately.

To file a Notice of Infringing Material, please provide:

  1. Reasonably sufficient details about the nature of the copyrighted work in question;

  2. Reasonably sufficient details to enable us to identify and locate the material that is allegedly infringing;

  3. Your contact information (including name, address, telephone number, and email address);

  4. A statement of good faith belief that the use is not authorized by the copyright owner, its agent, or the law;

  5. A statement under penalty of perjury that the information is accurate and that you are authorized to act on behalf of the copyright owner;

  6. Your electronic or physical signature.

Notice may be sent to:

By Mail:

DMCA Agent

Kentucky Cannabis Company

PO Box 3790

Midway, KY 40347

By Email:

[email protected]

Counter-Notification: If material you posted has been taken down, you may file a counter-notification to the same physical or email address including: identification of the material removed, a statement under penalty of perjury of good faith belief that it was removed by mistake, your name, address, phone number, consent to federal district court jurisdiction in the Eastern District of Kentucky, and your signature.

Confidential Information: All communications sent by you to us will be treated as non-confidential and non-proprietary. Please do not submit confidential or proprietary information to us unless we have mutually agreed in writing otherwise. Unsolicited ideas will be treated as property owned by the Company.

6. DATA STORED ON OUR SERVERS

You agree that we have no responsibility or liability for the deletion or failure to store any content maintained or transmitted on or through this Site. You acknowledge that we reserve the right to remove or terminate accounts that remain inactive for longer than one (1) year, or in cases where you have violated one or more terms of this Agreement.

7. PRIVACY & SECURITY

Login Required: In order to access some features on this site, you may be asked to set up an account and password. By registering, you agree that all information provided as Registration Info is true and accurate and that you will maintain and update this information to keep it current.

Passwords & Security: You are responsible for maintaining the security and confidentiality of your password, and you are fully responsible for all activities or charges incurred under your account. Our employees will never ask you for your password.

Disclosure to Third-Party Affiliates: The information we obtain through your use of this site, including your Registration Info, is subject to our Privacy Policy (https://bluegrasshempoil.com/privacy-policy/), which is specifically incorporated by reference into these Terms of Use.

8. SMS & MOBILE MESSAGING TERMS

By opting into Bluegrass Hemp Oil's text messaging program, you agree to receive automated marketing and promotional text messages at the mobile number provided at opt-in.

  • Opt-In Consent & Purchase Rules: Subscribing to text communications is voluntary and is not a condition of purchase.

  • Message & Data Rates: Message frequency varies based on your interactions with us. Standard message and data rates may apply depending on your cellular provider plan. Mobile carriers are not liable for delayed or undelivered messages.

  • How to Opt-Out: You may unsubscribe from mobile messages at any time by texting STOP to any message you receive or by clicking the unsubscribe link contained within a text message. Upon texting STOP, you will receive one final message confirming your opt-out request.

  • Support / Help: For help or questions regarding our messaging service, text HELP to any message received or email us at [email protected].

  • Privacy Assurance: Mobile information and SMS opt-in data will never be shared, sold, or rented to third parties or affiliates for marketing purposes.

  • Updating Mobile Numbers: If you change or deactivate your mobile phone number, you agree to notify us promptly at [email protected] or text STOP prior to transferring your number.

9. MEDICAL AND PRODUCT DISCLAIMER

The Site contains general information about diet, health, and nutrition. None of the information is health advice and should not be considered or treated as a substitute for advice from a healthcare professional. The contents of the Site are for informational purposes only and are not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health professional with any questions you may have regarding a medical condition.

You must not rely on the information on the Site as an alternative to medical advice from your doctor or other professional healthcare provider. If you think you may be suffering from any medical condition, you should seek immediate medical attention.

INFORMATION AND STATEMENTS REGARDING DIETARY SUPPLEMENTS HAVE NOT BEEN EVALUATED BY THE FOOD AND DRUG ADMINISTRATION AND ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE.

ALL CONTENT ON THIS SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10. LIMITATION OF LIABILITY & INDEMNIFICATION

Your exclusive remedy and our entire liability, if any, for any claims arising out of these Terms and your use of this Site shall be limited to the amount you paid us for products purchased on the Site during the three (3) month period before the act giving rise to the liability.

IN NO EVENT SHALL WE OR OUR AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING LOSS OF USE, DATA, OR PROFITS, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS SITE OR OF ANY WEBSITE REFERENCED OR LINKED TO FROM THIS SITE.

You agree to defend, indemnify, and hold us and our Affiliates harmless from all liabilities, claims, and expenses, including attorneys’ fees, that may arise from your use or misuse of this Site.

11. PRODUCT AVAILABILITY & PRICES

All purchases made through the Site are subject to product availability. We may limit or cancel quantities offered on our website or limit the sales of our products or services to any person, household, or jurisdiction. Prices displayed are quoted in U.S. dollars and are exclusive of shipping charges. You are solely responsible for taxes and duties of any sort. We reserve the right to refuse or cancel any order in our sole discretion.

12. PAYMENT

Paying for Your Order: For online/phone orders, we accept payment by Visa, Mastercard, Discover, and American Express. Orders are shipped only after receipt of full payment. You are solely responsible for payment of any processing or payment fees.

Order Confirmation: Order confirmations do not signify our acceptance of your order. At any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order. If we cancel an order or part of an order already charged, we will refund the full amount of the canceled portion.

13. PRODUCT DELIVERY, DAMAGE REPORTS & RETURN POLICY

Shipping and Delivery: We generally ship items within 1 to 2 business days after receipt and acceptance of an order, subject to product availability, payment confirmation, carrier operations, weather, and holidays. We ship through carriers such as USPS, FedEx, and UPS. Delivery dates are estimates only.

Incorrect Shipping Address: Customers are responsible for entering a complete and accurate shipping address. If an order is shipped to an incorrect address provided by the customer, the customer is responsible for any additional shipping costs, delays, or carrier limitations.

Packages Marked Delivered: If carrier tracking shows that a package was delivered, we are not responsible for loss, theft, misplacement, or non-receipt after delivery.

No Returns Except Shipment Damage: Because our products are consumable hemp-derived products and because we do not make medical claims, diagnose conditions, or guarantee individual results, we do not accept returned products (opened or unopened), except for products damaged in shipment. We do not accept returns or exchanges based on taste, scent, texture, personal preference, ordering the wrong item, or lack of expected results.

Products Damaged in Shipment: Customers must inspect all products immediately at the time of arrival. If a product is damaged in shipment, the customer must contact us immediately upon arrival at [email protected]. Damage reports must include the order number, customer name, shipping address, description of the issue, and clear photos of the damaged product, packaging, and shipping label. Do not return any product unless we provide return instructions. Upon review, we may replace the damaged product or issue a refund at our discretion.

14. TERMINATION OF USE

We may, at our sole discretion, terminate or suspend your access to all or part of the Site with or without notice for any reason, including breach of these Terms. Suspected fraudulent, abusive, or illegal activity may be grounds for barring access and reporting to law enforcement. Upon termination, your right to use the Site immediately ceases.

15. MISCELLANEOUS PROVISIONS

Governing Law: This Site is controlled from our offices in the Commonwealth of Kentucky, and the laws of the Commonwealth of Kentucky shall govern without regard to conflict of laws principles. You agree to submit to the exclusive personal jurisdiction and venue of the state courts of Kentucky or the U.S. District Court for the Eastern District of Kentucky.

Notices: Notices to us must be sent in writing via email to [email protected] or via conventional mail to:

Bluegrass Hemp Oil

Customer Service

PO Box 3790

Midway, KY 40347

Notice for California Residents: Under California Civil Code Section 1789.3, California users are entitled to the following notice: If you have a question or complaint, please contact us via email at [email protected], call us at (859) 963-3550, or write to PO Box 3790, Midway, KY 40347. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (800) 952-5210.

Severability & Entire Agreement: If any part of these Terms is held invalid, the remaining portions shall remain in full force and effect. These Terms, along with our Privacy Policy (https://bluegrasshempoil.com/privacy-policy/), constitute the entire agreement between the parties.